Can't open the Metadata tab

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charcuto
Posts: 4
Joined: Fri May 12, 2017 7:42 am

Can't open the Metadata tab

Post by charcuto »

Hi admin,

After using XRII for many years, I decided to try XRIII (1.59, 64-bits) on a new Windows 7 install (I bought a registration key for the occasion).
The problem is that when I hit the Metadata button, nothing happens. I'm still on the Source Files tab.
Did I miss something?

One more thing :
After that I tried to reinstall XRII to edit some metadata. But each time I hit a button (any of them), it freezes and I have to shut it down.

So at this time I can't use either version. Please admin, you're my only hope...
admin
Site Admin
Posts: 971
Joined: Wed Nov 17, 2010 12:56 pm

Re: Can't open the Metadata tab

Post by admin »

Is that happening with all files or just with some particular ones? Anyway, please send those file to xrecode@gmail.com (using https://wetransfer.com or some other file sharing service).
charcuto
Posts: 4
Joined: Fri May 12, 2017 7:42 am

Re: Can't open the Metadata tab

Post by charcuto »

I tried with flac and m4a files, same problem.
I'll try different ones this afternoon.

Any idea about the XRII freezing?
admin
Site Admin
Posts: 971
Joined: Wed Nov 17, 2010 12:56 pm

Re: Can't open the Metadata tab

Post by admin »

It fails when checking for updates, so either block it's access to the internet or unplug the cable, uncheck update option under settings and restart the program.
charcuto
Posts: 4
Joined: Fri May 12, 2017 7:42 am

Re: Can't open the Metadata tab

Post by charcuto »

So. I tried flac, 4ac, wav and mp3 bfiles : same result. Impossible to open the Metadata tab.
I installed the 32-bits version : it works perfectly, I can open the Metadata tab.
So the problem concerns only the 64-bits version (I'm on Windows 7 64, of course).
admin
Site Admin
Posts: 971
Joined: Wed Nov 17, 2010 12:56 pm

Re: Can't open the Metadata tab

Post by admin »

charcuto
Posts: 4
Joined: Fri May 12, 2017 7:42 am

Re: Can't open the Metadata tab

Post by charcuto »

Hi, same problem with this one.
:/
admin
Site Admin
Posts: 971
Joined: Wed Nov 17, 2010 12:56 pm

Re: Can't open the Metadata tab

Post by admin »

Could you, please, send me the screenshots to xrecode@gmail.com with this issue?
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