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Program not responding when trying to add files
Posted: Sun Jul 30, 2023 5:20 pm
by khalm
Just installed thee trial. I hit add files and added 10 files. Program not responding. Is this a limitation in the trial? Running win10, and ryzen7 2700x cpu, 32gb ram. Program installed on a M2 SSD.
Re: Program not responding when trying to add files
Posted: Sun Jul 30, 2023 5:23 pm
by admin
What type of files did you add? Is this happening also if you add just one or two?
Re: Program not responding when trying to add files
Posted: Sun Jul 30, 2023 7:35 pm
by khalm
Wav files. 16bit 44khz. Don't know but it happens if I add a folder as well
Re: Program not responding when trying to add files
Posted: Sun Jul 30, 2023 7:37 pm
by admin
Could you please share couple of files where program is not responding with
xrecode@gmail.com? You could use
https://wetransfer.com/.
Re: Program not responding when trying to add files
Posted: Sun Jul 30, 2023 7:50 pm
by khalm
Yes I could but since you ask that, I'm assuming you think other files will be fine? I'm not at my computer but will do this when I get back
Thanks
Re: Program not responding when trying to add files
Posted: Sun Jul 30, 2023 7:53 pm
by admin
I don't know
Sometimes it's some special file, sometimes it's antivirus, which is tampering with the program.
Re: Program not responding when trying to add files
Posted: Sun Jul 30, 2023 8:25 pm
by khalm
Oh ok. I use windows' built in antivirus. Can probably create an exception in it.
Re: Program not responding when trying to add files
Posted: Sun Jul 30, 2023 8:27 pm
by admin
Then it should be fine.
Re: Program not responding when trying to add files
Posted: Sun Jul 30, 2023 8:55 pm
by khalm
Alright thanks for your replies. Will try out more when I get home
Re: Program not responding when trying to add files
Posted: Sun Jul 30, 2023 9:49 pm
by khalm
Tried again now with other files. Works beautifully. However, I found there was a slight decrease in volume when converting mono to stereo. Is this normal?
Thanks